RESPONDING TO CIRCUMSTANCES

If running late for a job, do you *
Call the customer and blame the trafficCall the customer and say the last job over ranCall the customer and blame a colleagueCall the customer and apologise, it's your faultDon't call and get there as soon as you can

If the customer is not satisfied with your work, do you *
Tell them politely it's the best you can do and insist on paymentThreaten to break their legsSay it's no charge and leaveOffer to do the job again and charge extraTalk about their concerns and reach an agreementCall the office and complain about the customer

In general customers... *
Will always try and get something for nothingAre fair and reasonableAre always rightDon't know anything but think they know it all

You get an email from the customer service agent asking you to contact a customer of yours that has some concerns over a job you carried out. Do you: *
Call the office immediately and give the relevant customer service agent your side of the storyMake a note to call the customer laterReturn the email asking exactly what the customer said in more detailCall the customer immediately, see how you can help, then email the customer service agent back with the outcome

Do you agree to be bound by the standards of customer service that are set out in our Service level promise? *YesNo