Money & Finance
  • How much can I make?
    We offer trade partners flexibility. Every partner is different with some taking on a couple of jobs per day and others just a couple of jobs per week. Many of our partners vary their workload from one week to the next. On a busy week a partner can earn as much as £1,500 or more. If he’s busy with another project the next week perhaps he’ll earn as little as £150. Key attributes of a good trade partner are an understanding of the systems and procedures, strong communication skills, a willing attitude and of course technical competence. Over the years we’ve learnt that maximising your earnings  and giving customers great service are closely linked. The top earning partners are also the partners with the happiest customers – that’s not a coincidence.
  • How is the profit from each job shared?
    PGS is a collective of people that work together as a team to serve customers. The trade partner generally takes the lion share of the profits at 50%. 25% covers the costs of marketing & system development. 10% goes towards the salaries of our customer service team members. 10% is for overheads which include all the other costs such as office, administration, phones, internet, accounting and so on.
  • When do I receive payments?
    Trade partners are paid weekly, three weeks in arrears. So if you started work on Monday 1st October you would receive your first payment on Friday 26th October and this pay will be for the work you carried out during that first week. Payments are made every Friday by bank transfer and the funds usually arrive straight way.
  • How do I receive payments?
    For each week that you work with PGS you will receive a payment report by email. This document will detail all the jobs that you have carried out in each one week period. It will show any additions or reversals that apply and will give you the final figure for which you should submit an invoice. Trade partners are generally paid three weeks in arrears, this means that if you started work on Monday 1st January you will receive payment for it three weeks after the end of the first week – i.e. in this case Friday 26th January. You should expect to receive the pay report for this first week of work on around Wednesday 24th January. Payment reports are compiled and sent by our system and we encourage partners to contact us straight away if they spot any errors or omissions or have any queries. Payments are made by bank transfer (instant in most cases) every Friday.  
  • Do you take tax at source?
    CIS stands for Construction Industry Scheme. It’s a tax scheme for sub contractors working in the trade services and we apply it to all payments made to our trade partners. In order to make payments to you we’ll need your UTR (unique tax reference) and national insurance number. Your UTR number determines the tax rate that you will pay. For partners that are CIS registered the deduction rate is usually 20% but you can apply to be paid gross. When you get paid, the CIS tax deduction will be applied and this tax money is then passed to HMRC on your behalf. You’ll be issued with a tax certificate each month and these certificates should be included in your annual tax calculations as pre-paid tax. If you are not CIS registered then we must apply deductions at the 30% rate. Getting registered for CIS is a simple process and we recommend that all trade partners be registered. Click here for more information on the HMRC website.
  • Joining the Network and becoming a Trade Partner
  • Is it free?
    Yes it’s free. No sign up payment, no membership fees and no charging per lead. It’s a mutually beneficial arrangement whereby the profit from each job is shared. No catches!
  • What paperwork do you need from me so I can join?
    1. A passport style photo for your profile and ID badge. It doesn’t have to be an official passport photo, just needs to show your face clearly and preferably with a smile! 2. Copy of your public liability insurance (minimum £2,000,000 cover). 3. Copy of your trade body registration (NICEIC, NAPIT, ELECSA, etc) – if applicable. 4. Copy of your Gas Safe card (front & back) – if applicable. 5. Copies of any relevant qualifications. 6. Copy of driving licence or passport. 7. CRB/DBS certificate – If you do not have one please apply for one head over to here and forward the confirmation of your application onto us.
  • What is the Service Level Promise and why do I have to agree to it?
    At PGS we are motivated by providing unusually high levels of customer service. This often means going above and beyond the call of duty. Our Service level promise is central to everything we do and it sets out the customer service standards that we aim for. Successful trade partners tend to  have fantastic people skills and an understanding of how great service pays dividends in the long run. We’re a pretty easy going bunch and we don’t have many rules but agreeing to abide by the Service level promise is mandatory for all PGS staff and partners!
  • Who are PGS Services?
    We are a forward thinking property maintenance company that has been established for more than 15 years. Our aim is to always provide customers with exceptional levels of customer service. We use advanced technology to enhance our systems and processes and we use outstanding people to personally and diligently serve our valued customers.
  • What is the PGS Trade Partner Network?
    The PGS Network is our trade skills solution. It’s a group of carefully selected tradespeople, our trade partners, who are available to work for the customers of PGS Services. We have specialist trade partners who take the occasional job and use the network to supplement their own busy schedules and we have trade partners who make themselves more readily available because they enjoy the simplicity and reliability of working within the network. The network partners are a mix of sole traders and limited companies, your legal status is not important, what matters is the quality of service provided to our customers. We always pay on time and we don’t make promises that we can’t keep.
  • Please can I have a job?
    No, this is not a job. You get out what you put in and the earnings of our trade partners varies from £100 per week right up to more than £2,000 if you had a busy week or were working on a large project. We are happy for you to work as little or as much as you like. We cannot guarantee the work volume for you because it fluctuates seasonally. We simply ask that you operate within the network rules, abide by our Service level promise and you give each customer the VIP treatment that they deserve.
  • Can anyone join the network?
    There are no hard and fast rules and we are always happy to hear from prospective new partners who feel they might be suitable. Essentially trade partners must be highly skilled and experienced tradespeople with the ability to communicate effectively with customers and staff. We aim to provide the best possible service to our customers so we can only accept the best tradespeople in the business. Anyone can apply and we do not discriminate in any way, we simply insist that you are up for the challenge of amazing our customers with your skills and friendly approach.
  • How do I apply?
    If you would like to apply to join the network, ​please complete our online form​.
  • Procedural questions
  • What are the working hours?
    You work when you want to work. It’s all about flexibility for trade partners and great service for customers. Jobs can be booked on any day at any time and you are free to arrange return visits to suit your schedule, and at the customer’s convenience, as required. What’s of paramount importance though is reliability and punctuality. If you make an arrangement then you must stick to it or if something unavoidable has cropped up do everything you can to cause as little inconvenience and stress as possible. See our Service level promise for more information.
  • What are job alerts?
    Once you’re live on the system, you’ll then be eligible to receive job alerts based on the patch and skill settings in your profile. When one of our teams books a job in, we send out a job alert to trade partners who have requested to be alerted for this type of job. Trade partners will receive an email message alerting them of the available job. Full details of the job will be available on a secured page and from here you can let us know if you’d like the job, ask questions about it, or make a suggestion (i.e. “I can’t do today but happy to do the job tomorrow”). The quicker you respond to that email, the more likely you are to get the job assigned to you. If you do not like the sound of the job, you can simply ignore it.
  • What happens once I’ve accepted a job?
    Once the PGS account manager has allocated a job to you it’s time to show them what you can do! You’ll be sent all the job information and it’s in your hands from here. It’s your responsibility to ensure complete customer satisfaction (as per the Service level promise) and we’ll be right here to support you and the customer every step of the way. Clear and precise communication is always key from the moment you walk through the door to the moment you leave. It’s simple really – assess the work required, explain what you propose to do and give the customer a price or estimate. Once the customer is happy to proceed you carry out the work to the highest standards, check the customer is happy with it on completion and file a job report and payment request using the online dashboard provided.

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